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Support

We offer plain simple top notch email support for all our modules and our themes.

IMPORTANT NOTE
Note that all our modules have been throughoutly tested and are used in hundreds of Magento stores, so most issues reported in are related to a conflict with customization done in Magento. Be therefore sure to verify this as good as possible prior to contacting support. Also note that we do not offer support related to customization of the themes. If you are not comfortable hacking in the Magento template system you should not set up a Magento theme on your own.

Read the docs

Our extensive, constantly growing documentation gives the answer to most questions. Be sure to browse through it before contacting support. If you can't find what you're looking for, shoot us an e-mail, and we'll point you in the right direction!

Contact support

Dont find the answer to your question? Send us an email to support@polarthemes.com and we'll get back to you shortly. Note that our email support is only for customers who have purchased one or more of our themes.

For partners and our own clients at Trollweb we also offer phone support, including optionally access to Magento Guard phone 7 days a week.